If you received two New Philadelphia water bills this month, don't panic. There has been a glitch in the Water Office billing system which resulted in a double billing being mailed to many of the users of New Philadelphia water.
A couple of things you should be aware of. If you received a duplicate bill for your water, you are only responsible for one payment, you don't have to pay both. If you have more than one water meter, check the bills to be sure you received proper billing for each meter.
If you didn't get the duplicate billing you don't have to be concerned. If you did get a double billing you are not alone. When I talked to the Water Office today I was told that there is no pattern to the double billing error, it happened randomly across the city.
If you have any questions call the New Philadelphia Water Office at 330-364-4491, extension 502, or your city councilman. If you don't have your councilman's number call Mary Jo in the mayor's office at 330-364-4491, extension 242.
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